Dispute Management

Dispute Management

The New Castle County Board of REALTORS® is not licensed to practice Delaware law here at the Board Office, but is able to offer our Ombudsman Program and Ethics Complaint Process to assist your dispute management needs. If you feel there has been a violation of State Licensing Law, please contact the Delaware Real Estate Commission.

  • Ombudsman Program: The Ombudsman Program in its simplest definition is informal telephone mediation. If you decide to proceed with an Ombudsman, they will serve as a mediator between both parties. An Ombudsman will listen to your concerns and explain possible avenues that might resolve the issue or reach a desired outcome. If you are unsatisfied or unable to come to a resolution, than you may proceed with an Ethics Complaint. 

Additional Information on Ethics Complaints, Arbitration Requests and Related Information from the National Association of REALTORS® HERE


Any questions can be directed to:

Ramona Lesher

302.762.4800 ext. 116